Users' Conference 2008

Courses and Descriptions for Track:

Improve Quality of Care

Clinical Tools In Partner

Increase your staff's comfort level with computers now to get ready for an EHR and improve clinical effectiveness! Learn about the Partner tools that can help your practice increase efficiency in clinical tasks, improve patient care, and prepare for an electronic health record (EHR). Introduce your nurses to Phone Encounter Notes (pen), the Nurses Immunization editor (nimms), Patient Visit History (patinfo), and the Pediatric Advisor (pedadv or crs). Wed. 11:00 a.m.

Effective Patient Recall Strategies

For pediatric practices, a focus on preventive care and effective management of chronic diseases means healthier patients and bottom-lines. Discover proven recall strategies to help manage your patient volume and improve your clinical response. You will also learn the many uses of PCC's recaller, including the ability to track patients in need of a flu shot, recall patients overdue for a physical, send customized reminder letters, locate patients with a specific diagnoses, and more. Thurs. 2:45 p.m.

Five Ways to Facilitate Patient Communication

Communicating with your patients is important in creating patient loyalty and satisfaction. We'll talk about a variety of tools to help you communicate effectively including e-mail, the Web, Partner's tickle program, and more. Learn the importance of measuring patient satisfaction and view sample surveys to use. We'll also review tips for in-person interactions that help to build trust and result in returning, happy patients. Wed. 8:30 a.m.

Making PCC Forms on Your Own

Recent Partner updates enhance your ability to create automated, personalized form letters. In this class, we'll show you how to use this Partner feature and enter your own variables. New capabilities allow you to create attractive form letters that help you educate patients, improve marketing, and minimize phone calls. Wed. 2:45 p.m.

Incoculate Your Practice Against Immunization Woes

Immunizations are an incredibly important part of running a pediatric practice. Unfortunately, pediatricians face a growing number of problems related to immunizations, including inadequate reimbursement, high overhead costs, parental resistance to vaccinating, keeping track of vaccine inventory, using vaccine registries and more. In this class, you'll learn strategies to combat these problems, including how to set fair prices, coding for vaccines and administration, using immunization buying groups, running reports to help manage your inventory, and more. Don't feel isolated in your daily struggles or powerless to control the ramifications. Thurs. 8:30 a.m.