Rapid Response Team Member

Rapid Response Team members are the friendly, responsive voices clients first hear when they reach PCC Support. They are responsible for answering client calls, entering and managing their service needs into our help desk software, and helping to solve their questions and problems. They interpret all issues reported by clients into actionable support items, answering and resolving those that can be addressed quickly and passing others on to the appropriate PCC teams for follow-up and resolution.

This position requires strong technical expertise, exceptional customer service, and communication skills.

This a full-time position Monday through Friday from 9:00 a.m. to 6:00 p.m. with the exception of one day a week being 11 am to 8 pm to support our West Coast clients. There will be travel two to three times yearly to visit client offices to provide support and training. Prior experience in the healthcare industry is a plus!

We offer a unique benefits package that includes but is not limited to medical, dental, vision, 21 paid days off a year (to start), paid holiday breaks, cell phone, home internet, and fitness reimbursements, AAA membership, and more! We currently offer a hybrid work model that blends the flexibility to work remotely and in our office in Winooski, Vermont. Employees should expect to be based in Vermont within appropriate commuting distance to Winooski.

As a Benefit Corporation, we place a high value on client, employee, and community relationships. Our company offers a friendly, informal, and professional work environment. PCC offers competitive benefits as well as some uncommon perks.

No phone calls, please.
AA/EOE